Privacy Policy
We Respect Your Privacy
Changes to This Privacy Policy
This Privacy Policy can be changed from time to time. Any amendments will be posted on our website, and they will come into effect as soon as they are published. Please revisit this page frequently to learn how we protect your privacy.
Cookies
- Analyse website traffic patterns.
- Tie your browsing activity with such social media sites as Facebook.
- Display relevant advertisements through such services as Google Ads.
- Improve user experience by means of customised content.
How do we collect your personal information
We gather information in multiple ways, which include:
- When you receive our response on the phone, by email, or by filling out an online form
- When you apply for rent to own car on our platform
- Via third-party service providers, company as the credit assessors
- When you visit our website or use our mobile app, or if you contact us using our live chat services.
- At face-to-face meetings or test drives (if applicable)
In case we get information about you from a third party, we will take reasonable measures to ensure it is processed in accordance with this policy.
Information that we collect
Irenttoown may collect and retain a variety of personal information, such as:
- Contact and identification details: Name, date of birth, phone numbers, email address, and residential address.
- Employment and financial details: Name of employer, status of job, income, bank details, and credit histories.
- Preference of vehicles, licence information, history of driving.
- Documents that you give in the course of the application or for verification purposes.
- Feedback, correspondence or any other bit of information during our interactions with you
We also gather data on visits and behaviour on websites by using Google Analytics. The collected information is anonymised and transferred to the servers of Google (which may be outside Australia). No personally identifiable information is released to Google.
Purpose of attaining your information
We use your information to assist us in providing the best service and experience. Reasons for collection include:
Responding to your enquiries about our rent-to-own car services;
- Dealing with your application for gaining vehicle access/financing.
- Customer relationship management and repayments, as well as service matters.
- Communicating promotions or special offers, or notifications of services.
- Meeting our legal and regulatory requirements.
Do we share your personal information?
- Our affiliate firms or our partners.
- Financial institutions, insurance companies, and credit reporting bodies.
- Transport or licensing departments, among others, working for the government.
- Service providers who support us in such operations, like IT support, payment processing, or customer communication.
- Legal bodies or enforcement agencies, if it is required by law.
- Third parties you have authorised us to give your information to.
Access to your personal information
By the provisions of the Privacy Act, you have a right to gain access to the personal information we hold about you and to make corrections to any details that are wrong or out of date.
Is my personal information secure?
We have strict security measures in place (physical & electronic) to ensure that your information will not get:
- Unauthorised access or disclosure
- Interference, loss, or misuse
- Unlawful alteration
Opting out of direct marketing
In case you don’t want to receive any promotional messages or emails from us, opt out at any time.
In order to do so:
- Click on the link “unsubscribe” on our email or SMS.
- Send us an email or call us directly.
Update your preferences (if any) on your account.
We honor your choices, and we’ll immediately change your communication preferences.
Complaints About Privacy
Contact Details
For any questions or concerns regarding this privacy policy or the handling of your information, you may immediately write to us or call us at:
Phone: 1300607667
Email: carrent@irenttoown.com.au
